Jewish Care
IT Training (full life cycle including development and delivery)
on bespoke HR system
Jewish Care are a large health and social care charity providing care to almost 7000 people every week. They were formed in 1990 when the Jewish Welfare Board and the Jewish Blind Society merged. Since then 9 other charitable bodies, including The Jewish Blind Society, The Jewish Welfare Board and The British Tay-Sachs Foundation, have been absorbed into the Jewish Care agency.
This history of amalgamation has resulted in a highly complex HR situation where staff from the various original bodies continue to work according to a large number of different contracts, terms and conditions and salary grades.
In 2002 Jewish Care decided to decentralise some of the HR function to the administrative teams working in their many care homes. Because their highly customised Compel HR Database was very complex it was clear that care home staff would require intensive training before being able to perform their new tasks. Initial training for the trial Compel rollout was developed and delivered internally. Following this trial JC decided to bring in external expertise to develop and deliver training for the main rollout.
fsquared worked with Jewish Care over an 11 month period during which we worked with the training manager, key HR staff, board directors and staff throughout the business to develop a robust training rollout strategy.
Because many staff had poor PC skills we first assisted with training needs analysis and then helped Jewish Care to book staff onto basic PC skills training.
We recommended, developed and delivered two different training courses for care home managers and care home administrators. We also proposed a soft skills training course on the complex HR procedures and policies in place at Jewish Care and assisted the HR department with it's creation. We also reiterated aspects of this procedural training on the systems training courses we delivered.
We advised on changes to the training room environment initiating dedicated training logins and passwords. Because of the confidentiality of the HR data on the live system we supervised the creation of a training version of the entire database and of a large volume of realistic training data to fit with specific training examples followed during the courses.
Previously, staff had particularly struggled to understand and apply highly complex sick pay rules. We proposed and created a visual flowchart diagram which proved to be very successful in helping them with this essential task.
We wrote detailed user manuals for staff and developed a series of realistic training exercises to take staff through convoluted sequences of tasks.
"F² were brought in to train a large number staff with basic computer skills on a complex customised HR and Training database. They had to learn the database, write a user friendly course and manual and then deliver the training. F² have been considered vital to the business success of the project"
